STORE POLICY
TERMS & CONDITIONS
Introduction
Welcome to Purple-Elephant. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website.
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Use of the Website
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Eligibility: You must be at least 18 years old to use our website and make purchases.
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Account Creation: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
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Prohibited Activities: You agree not to engage in any of the following activities:
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Violating any laws or regulations.
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Infringing on our intellectual property rights or those of others.
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Uploading or distributing harmful or malicious content.
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Attempting to gain unauthorized access to our systems or users' information.
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Products and Orders
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Product Descriptions: We strive to provide accurate product descriptions. However, we do not warrant that descriptions or other content on our website are complete, reliable, or error-free.
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Pricing: All prices are listed in the applicable currency and are subject to change without notice. We reserve the right to correct pricing errors at any time.
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Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability or errors in pricing or product information.
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Payment: By providing a payment method, you authorize us to charge the applicable fees to your selected payment method. Payment must be received before we ship your order.
PRIVACY POLICY
Introduction
Welcome to Purple-Elephant. We value your privacy and strive to protect your personal information. This Privacy Policy outlines how we collect, use, and protect your data. By using our services, you agree to the terms of this policy.
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Information We Collect
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Personal Information: Name, email address, contact number, shipping address, and payment details.
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Usage Data: Information on how you interact with our website, such as IP address, browser type, and pages visited.
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Cookies and Tracking: We use cookies to enhance your experience. You can manage cookie preferences through your browser settings.
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How We Use Your Information
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Order Processing: To process and deliver your orders efficiently.
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Customer Service: To provide support and address your inquiries.
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Marketing: To send you promotional materials if you opt in.
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Website Improvement: To analyze user behavior and enhance website functionality.
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Information Sharing and Disclosure
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Third-Party Services: We may share your information with third-party service providers for payment processing, shipping, and marketing. These providers are obligated to protect your data.
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Legal Requirements: We may disclose your information if required by law or to protect our rights.
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Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.
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Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications at any time.
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Contact Us
For any questions or concerns about our Privacy Policy, please contact us at Email: hello@purple-elephant.in | Address: B 148 okhla phase 1New delhi- 110020 | Phone: +91 9877776770
SHIPPING & RETURN POLICY
Shipping Policy
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Processing Time: Orders are processed within 1-2 business days. Customized orders may take longer.
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Shipping Methods: We offer standard and expedited shipping options. Shipping charges are calculated at checkout.
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Delivery Time: Estimated delivery times are provided at checkout. Delivery times may vary based on your location and selected shipping method.
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International Shipping: We ship internationally. Additional customs fees may apply.
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Return Policy
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Eligibility: Items must be returned within 30 days of delivery in their original condition with tags attached.
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Return Process: To initiate a return, please contact us at Email: hello@purple-elephant.in with your order number and reason for return. We will provide you with return instructions.
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Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Shipping costs are non-refundable.
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Exchanges: We offer exchanges for items of equal or lesser value. Please indicate your exchange preference when contacting us.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery for a replacement or refund.
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Non-Returnable Items
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Custom Orders: Customized items are non-returnable.
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Sale Items: Items purchased on sale are final and cannot be returned.
PAYMENT METHODS
Payment Gateway
We use Razorpay to securely process payments. Razorpay accepts multiple payment methods, ensuring a convenient checkout experience.
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Accepted Payment Methods
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Credit/Debit Cards: Visa, MasterCard, American Express, and others.
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Net Banking: Available from all major banks.
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UPI: Payments via UPI apps such as Google Pay, PhonePe, and others.
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Wallets: Payments via wallets like Paytm, Freecharge, and others.
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EMI: Easy Monthly Installments are available on select cards.
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Payment Security
Razorpay ensures that your payment information is encrypted and securely processed. Purple-Elephant does not store your payment details.
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Order Confirmation
Upon successful payment, you will receive an order confirmation email with your order details and shipping information.
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Contact Us
For any payment-related inquiries, please contact us at Email: hello@purple-elephant.in | Address: B 148 okhla phase 1
New delhi- 110020 | Phone: +91 9877776770